Privacy Policy
MageOps AI Connector is a Magento Admin extension that supports provider-backed AI workflows, approval-gated actions, transcript handling, and operator-facing audit and usage records. This Privacy Policy explains how information may be collected, used, stored, and protected in connection with the extension, its support processes, and its public product pages.
Information We May Process
- Contact details you provide through support requests or merchant communications.
- Store and extension metadata needed to install, configure, and support the product.
- Prompt, transcript, log, and audit information generated through enabled AI workflows.
- Files, screenshots, or examples you voluntarily provide for troubleshooting.
- Technical information such as browser, device, IP address, and page usage for public product pages.
How Information Is Used
- To provide, maintain, and improve the extension and related support workflows.
- To respond to technical questions, incident reports, and merchant support requests.
- To process installation, configuration, licensing, release, and compatibility work.
- To protect the security, integrity, and reliability of the extension and related services.
- To comply with legal obligations and enforce applicable terms.
AI Provider Integrations
The extension may connect to third-party AI providers selected by the merchant, including OpenAI-compatible services, Anthropic / Claude, Perplexity, and xAI Grok. Data sent to a configured provider is governed both by the merchant's configuration choices and the provider's own policies and terms.
Retention and Redaction
The extension supports configurable retention windows and redaction controls. Merchants are responsible for reviewing and configuring these settings in line with their operational and legal requirements.
Sharing of Information
We do not sell personal information. Information may be shared with infrastructure, analytics, communications, or support service providers only as reasonably necessary to operate the product, the public support pages, or related merchant support workflows.
Security
Reasonable administrative, technical, and organizational measures are used to protect information. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.
Your Rights
Depending on your location, you may have rights to request access to, correction of, deletion of, or restriction of personal information. Requests can be made using the contact details below.
Contact
For privacy questions or requests, contact: support@bluebit.co.uk
Changes to This Policy
This Privacy Policy may be updated from time to time. The latest version will remain available at this URL with an updated effective date.