MageOps AI Connector
Support
Support requests move fastest when they include enough detail to classify the issue as configuration, provider, data, or runtime behavior immediately.
Primary contact
Email: support@bluebit.co.uk
Include these details
- Magento edition and exact version
- MageOps AI Connector version
- provider type and model involved
- affected admin page or entity type
- screenshots or error text
- steps to reproduce the issue
- whether the issue is blocking production work
Common issue buckets
Provider configuration
Usually caused by endpoint, auth, model, timeout, or retry settings that do not match the selected provider.
Approvals or policy controls
Usually caused by ACL, workflow expectations, or approval requirements for sensitive actions.
Logs, retention, or privacy settings
Usually caused by retention windows, redaction configuration, or assumptions about what is stored or transmitted.
Compatibility or deployment
Usually caused by incomplete Magento upgrade, static content deployment, or environment-specific configuration drift.
What support needs to resolve issues
- what you expected to happen
- what actually happened
- whether the problem is reproducible
- relevant screenshots, logs, or request identifiers
- confirmation of the provider and environment involved